Jobs Automation with the Use of ChatGPT: Will It Replace People?

February 02, 2023 • 580 Views • 13 min read

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Bohdan Vasylkiv

CEO & Co-Founder

The rise of AI directly impacts many industries, and the job market is not a particular case. As AI technology continues to advance, its influence on the jobs market is becoming a topic of concern for both employers and employees.

Recently developed advanced natural language processing model, known also as ChatGPT made these concerns even more noticeable. OpenAI’s product can understand and generate human language texts, which makes it a powerful tool for countless types of applications, including customer service and content creation. Yet, these are not the final list of its features.

For instance, apart from them, ChatGPT is capable of writing code samples and has great potential of Becoming a must-have technological solution for any software development project. It also can be programmed to behave in a particular way.

Eventually, the overall ChatGPT testing results were so astonishing, that it become one of the most discussed and reviewed products from the field of IT. Additionally, the countless variety of OpenAI use cases made the community even more worried. So, before making a final verdict, let’s dig into the context.

Background on ChatGPT and AI in the Workplace

ChatGPT is an NLP model that uses learning algorithms to generate human-like text. To make it simple, it is an AI, that can be used for a variety of tasks, including text generation, questions answering, and engaging in conversations. Apart from these features, it also can be used as a full-fledged personal assistant, some enthusiasts are trying to implement it into various industries like FinTech. Undoubtedly, it is an attractive option for businesses. It is believed, that it can be used for certain tasks automation. Truth be told, some of such beliefs had some ground at first.

From customer service chatbots to advanced analytics, AI is already used as a method to automate tasks. Some industries have seen significant benefits from the adoption of AI. For instance, Chatbots in the logistics fields have become a must-have feature. At the same time, most spheres are starting to adopt such technological solutions as artificial intelligence chatbots.

But if AI is not a new phenomenon to the public, what is so special about ChatGPT, which made the community discuss potential threats to regular workers? Frankly, it won’t be a lie, if we say, that this particular NLP is a truly revolutionary solution. OpenAI managed to combine multiple successful artificial intelligence use cases in one place. Moreover, they slightly improved some other useful features like understanding the context of the conversation. As a result, OpenAI has shown the world a totally new chatbot, which is very flexible and capable of dealing with multiple tasks from various industries.

To rephrase it, OpenAI gathered working solutions, combined and optimized them, as well as improved some crucial aspects. For an illustration, let’s consider one of ChatGPT’s proposed services - text generation.

Briefly About СhatGPT Features

Clearly, OpenAI is not the first chatbot, which proposes various features like text generation, or coding samples. However, it managed to improve this service, by providing multiple additional options. Thus, these tasks become much more elevated, compared with the alternatives.

Apart from writing human-like responses, ChatGPT knows the context of the conversation with the user, so each next response is based on the previously discussed information. To add some more, users can set the behavior patterns for the chatbot, telling it how to react. To do so, all you need is to write a command, where you set up additional details like:

“You are an SEO specialist now”, “Write me a text, as if you were an Edgar Allan Poe”, “Give all next answers to questions in a manner of Winston Churchill”, etc. Surprisingly, in most cases, this really works. Basically, the quality level of these generated texts is much higher, compared to the rivals’ alternatives.

Eventually, this is not the only use case for the ChatGPT chatbot. As we mentioned before, this AI has other, sometimes even unobvious, ways to use. For example, it is trained to give code samples, if requested. Not all of them are working as supposed, still, most of them are actually correct.

Positive Impacts of ChatGPT

One of the most noteworthy advantages of ChatGPT and other AI adoption is increased efficiency and productivity. By automating repetitive routine time-consuming tasks, companies can make employees focus on more important assignments and complete them faster.

Cost savings is another major benefit of task automation with such technologies. By automating certain tasks, companies can reduce the need for manual labor, which can lower development costs and increase profits. Additionally, various AI tools can help companies make more informed decisions by providing insights and analytics, based on large amounts of data. Thus, leading these companies to more effective operations.

Also, it has all chances to create new job prospects. For instance, businesses may need employees with expertise in AI technology and data analysis. Despite the ability to automate, such software highly depends on humans, who will manage and maintain these systems. Besides, increased productivity and cost savings can lead to the creation of new jobs in other areas of interest.

Finally, ChatGPT and its alternatives can improve customer and user experience. For example, by using chatbots for customer service, many businesses already provide faster and more efficient service, increasing customer satisfaction. Such software solutions can be used to personalize customer interactions and provide tailored recommendations, improving the already existing approach even more. Anyway, it is not the final list of innovative real-life chatbot use cases.

Negative Impacts of ChatGPT

Getting back to the main concerns, related to the development and implementation of ChatGPT and similar technologies, job loss is probably the first thing, that comes to mind. Actually, routine task automation is a real threat to a large group of people. For example, during the technical revolution, machines began to massively replace people, which led to the emergence of the Luddism movement.

Still, as we can see now, even full automation of certain tasks creates new jobs. For instance, all these machines must be maintained and taken care of, thus engineers and operators appear as the new working class. Nevertheless, as AI systems become more advanced and learn how to perform new tasks, some workers may lose their employment.

The adoption of AI technology can also decrease the need for particular types of jobs. As a result, it will be much harder to find a job in some specific industries, because the competition will be very high.

In order to compete with AI and other rivals, workers may need to be retrained and upskilled, learn how to use ChatGPT for various purposes, etc. As AI technology continues to evolve, people will need to learn new skills to keep up with changing job demands. This can be a major challenge for some workers or even companies, as it requires significant investment in training and education.

Eventually, there are also limitations and ethical considerations of using ChatGPT. For instance, AI systems can be intolerant and spread discrimination, if they will be trained irresponsibly. Also, there is a risk that such machines could be used to replace human workers without sufficient compensation. These ethical concerns highlight the need for careful consideration and regulation of AI to ensure that its influence on working processes is positive for all parties involved.


The impact of ChatGPT on the working routine is a complex issue, that raises both positive and negative possibilities. On one hand, AI technology has the potential to increase efficiency and productivity, create new job opportunities, and improve customer experience. On the other hand, it also poses a threat to some employees and their jobs, requires retraining and upskilling of workers, and raises ethical concerns.

As AI technology continues to advance, it is crucial to consider its possible impact on the team workload and to take steps, which can help to ensure a positive impact for all involved sides.

Despite the fact, that there is a wide range of unobvious issues and limited functionality of ChatGPT and its alternatives, it is hard to deny, that most likely, in the nearest future, it will directly impact the overall labor market and significantly change the business realities, just like the machines once did.


Nonetheless, there is no doubt, that AI won’t be able to fully replace humans. Instead, we can assume, that cooperation between these two will show the best possible results. Plainly speaking, it seems, that ChatGPT with all its features and advantages is incapable of fully replacing a specialist. However, it does not deny the numerous benefits of such software.

Still, to get the best possible result, you have to oversee it during the working process and check each of the responses. For instance, its ability to write code samples and the potential of ChatGPT in app development are still very limited. To make it simple, it can’t develop an app without the developer’s supervision and assistance. The same is true for text generation: it can write you a full-fledged human-like text, however, it will be too general, no matter what are the requirements. So, if you require a text, possible to use for specific purposes like search engine optimization - you will need to optimize it by yourself.

There are still many unpredictable and unclear aspects, related to the future role of AI and chatbots like ChatGPT. Yet, the only statement is undeniable - it won’t substitute dedicated teams of developers tomorrow. So, if you are looking for someone, who will embody your ideas - consider outsourcing companies.

And remember, that the best way to find a contractor - is to examine case studies, in order to better understand its expertise.

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