Under NDA
Shipping Flow
Shipping Flow is a comprehensive logistics management system for tracking deliveries, creating orders, and administering transportation by drivers.
Location
Industry
Services
Technologies
Project Overview
Project Goals
The application was designed to streamline delivery processes, enhance efficiency, and improve customer satisfaction. It reduces the need for clarifications, provides real-time visibility, and fosters efficient communication, resulting in cost savings and improved time management.
To improve usability and efficiency even further, the system offers integrated chat functionality to enhance internal communication and support throughout the company. This enhances the overall coordination and raises productivity and customer satisfaction.
Scope of Work
We were involved in the late stages of software development and were primarily responsible for implementing robust drag-and-drop functionality to improve user experience and make the app more intuitive.
We prioritize real-time synchronization with the database within our applications, ensuring that data is always up-to-date and accessible on time. Moreover, we ensured the highest quality standards, including bug fixing and code refactoring.
Challenges & Solutions
Lack of real-time delivery tracking for customers and dispatchers
with dynamic map updates and ETA predictions.
Miscommunication between warehouse and driver teams
and instant messaging between loading docks and drivers.
Confusing UI for non-technical dispatchers
like drag-and-drop assignments and timeline views.
Solutions & Features
Real-Time Tracking
The application offers real-time tracking and a map feature, providing the company with unparalleled visibility into the progress of its deliveries. This feature dramatically enhances the accuracy of estimated delivery times, ultimately leading to improved customer satisfaction and operational efficiency. With clear and detailed mapping functionality, a company can gain a comprehensive overview of the delivery process, resulting in greater operational efficiency.
Route Optimization and Task Management
Built-in route optimization and task management capabilities are indispensable for delivery operations. Drivers benefit from the integrated mapping functionality, which creates well-optimized routes, maximizing efficiency and minimizing resource wastage. This empowers them to plan and execute multiple orders efficiently, leading to cost savings and timely deliveries. The software also includes task management features that assign responsible persons and their tasks within orders to ensure the cargo-related operations and punctuality.
Integrated Chats between Employees
An integrated communication hub stands out as a pivotal feature within the software, promoting seamless and efficient communication across all levels of the organization. This robust chat functionality fosters collaborative interaction and eliminates communication barriers and delays. By facilitating prompt and clear communication, this feature enhances coordination and significantly boosts productivity, ensuring that all stakeholders are on the same page.
Performance Analytics and Reporting
The application provides comprehensive performance analytics and a reporting feature. It enables businesses to access and analyze valuable data and metrics related to delivery operations. By accessing insights into key performance indicators, companies can make data-driven decisions to further enhance efficiency, reduce costs, and improve customer service. It is a strategic tool for continuous improvement, helping organizations adapt to changing market demands and maintain a competitive edge.
INSIDE THE PROJECT
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